Free shipping to Denmark over €40 | Free international shipping over €55

FAQ


General information

Q: Do you use plastic-free packaging?

A: Yes we do! All our shipping boxes are FSC certified and made out of recycled paper mixed with new FSC certified wood fibers to keep the box steady and your products safe. 

The tape we use for sealing is also made out of 100% paper and same goes for box filling.

We also aim to reuse as much as the packaging we receive our inventory products in. 

 

Ordering

Q: Why should I create an account?

A: As a registered account your address information will automatically be pre-filled during checkout for future purchases and you will also be able to view past order history and current order statuses.

You also sign up for our exciting newsletters, so you're always the first to know about new arrivals, special offers and tips on how to live a more sustainable lifestyle - yay! 

 

Q: Do I have to register to place an order? 

A: No you don't, you can also check out as a guest customer. 

 

Q: I want to add an item to my order - is it possible? 

A: We are happy that you've found more products you like! Please send us an email as soon as you find out and we will see if it is possible to add the items to your order before it is packed.

 

Payment

Q: What payment options do you accept?

A: We accept payments via credit card.

 

Q: Do I have to pay custom duties?

A: All orders are shipped from Denmark, so import duties and taxes may apply on orders to countries outside EU. These charges, if any, will be collected by local customs authority from you at the time of delivery.

 

Q: Where do you ship?

A: We currently ship to most countries in Europe, but we are working on being able to deliver worldwide in the nearest future, so stay tuned!  If not, please send us an email and we will work on it! To see if we deliver to your country, please check out our "Shipping & returns" section - if we don't, please pop us an email and we will see what we can do.