Shipping and returns

We ship our eco-friendly products to many countries worldwide so take a look below to see if your country is one of them!
 
Shipping within Denmark
We ship with GLS (1-2 business days) and DAO365 (2-4 days) for orders within Denmark. If you choose DAO365, your order will be shipped to your nearest parcelshop.
We offer free shipping on order over €40!
 
 
International shipping
 
Country Shipping time Free shipping
Austria

GLS (2-5 business days) or Coolrunner (4-10 business days)

over €55
Albania
DHL GoGreen (2-5 business days)
over €65
Andorra
DHL GoGreen (2-5 business days) over €65
Australia
DHL GoGreen (2-5 business days)
over €65
Bahrain
DHL GoGreen (2-5 business days)
over €65
Bangladesh
DHL GoGreen (2-5 business days)
over €65
Belarus
DHL GoGreen (2-5 business days)
over €65
Belgium
GLS (2-5 business days) or Coolrunner (4-10 business days)

over €55

Bosnia and Herzegovina
DHL GoGreen (2-5 business days)

 over €65

Bulgaria
DHL GoGreen (2-5 business days)

 over €65

Canada
DHL GoGreen (2-5 business days)

 over €65

Canary Islands
DHL GoGreen (2-5 business days)

 over €65

China
DHL GoGreen (2-5 business days)

 over €65

Croatia
DHL GoGreen (2-5 business days)

 over €65

Cyprus
DHL GoGreen (2-5 business days)

 over €65

Czech Republic
GLS (2-5 business days) or Coolrunner (4-10 business days)

 over €55

Estonia
Coolrunner (4-10 business days)

 over €55

Finland
GLS (2-5 business days) or Coolrunner (4-10 business days)

over €55 

France
GLS (2-5 business days) or Coolrunner (4-10 business days)

 over €55

Germany
GLS (1-4 business days) or Coolrunner (4-10 business days)

 over €55

Gibraltar
DHL GoGreen (2-5 business days)

 over €65

Greece
DHL GoGreen (1-3 business days) or Coolrunner (4-10 business days)

 over €55

Guernsey
DHL GoGreen (2-5 business days)

 over €65

Hong Kong
DHL GoGreen (2-5 business days)

 over €65

Hungary
Coolrunner (4-10 business days)

 over €55

Iceland
DHL GoGreen (2-5 business days)

 over €65

Indonesia
DHL GoGreen (2-5 business days)

 over €65

Ireland
GLS (1-4 business days) or Coolrunner (4-10 business days)

 over €55

Israel
DHL GoGreen (2-5 business days)

 over €65

Italy
GLS (2-5 business days) or Coolrunner (4-10 business days)

 over €55

Japan
DHL GoGreen (2-5 business days)

 over €65

Jersey
DHL GoGreen (2-5 business days)

 over €65

Jordan
DHL GoGreen (2-5 business days)

 over €65

Kosovo
DHL GoGreen (2-5 business days)

 over €65

Kuwait
DHL GoGreen (2-5 business days)

 over €65

Latvia
Coolrunner (4-10 business days)

 over €55

Lebanon
DHL GoGreen (2-5 business days)

 over €65

Liechtenstein 
DHL GoGreen (2-5 business days)

 over €65

Lithuania 

Coolrunner (4-10 business days)

 over €55

Luxembourg 

GLS (2-5 business days) or Coolrunner (4-10 business days)

 over €55

Macao

DHL GoGreen (2-5 business days)

 over €65

Malaysia

DHL GoGreen (2-5 business days)

 over €65

Malta

DHL GoGreen (2-5 business days)

 over €65

Mexico

DHL GoGreen (2-5 business days)

 over €65

Moldova 

DHL GoGreen (2-5 business days)

 over €65

Monaco

DHL GoGreen (2-5 business days)

 over €65

Montenegro

DHL GoGreen (2-5 business days)

 over €65

Nederland

GLS (2-5 business days) or Coolrunner (4-10 business days)

 over €55

New Zealand

DHL GoGreen (2-5 business days)

 over €65

North Macedonia 

DHL GoGreen (2-5 business days)

 over €65

Norway

DHL GoGreen (2-5 business days)

 over €65

Oman

DHL GoGreen (2-5 business days)

 over €65

Pakistan

DHL GoGreen (2-5 business days)

 over €65

Philippines

DHL GoGreen (2-5 business days)

 over €65

Poland

GLS (2-5 business days) or Coolrunner (4-10 business days)

 over €55

Portugal

Coolrunner (4-10 business days)

 over €55

Qatar

DHL GoGreen (2-5 business days)

 over €65

Rumania

Coolrunner (4-10 business days)

 over €55

San Marino

DHL GoGreen (2-5 business days)

 over €65

Saudi Arabia

DHL GoGreen (2-5 business days)

 over €65

Serbia

DHL GoGreen (2-5 business days)

 over €65

Singapore

DHL GoGreen (2-5 business days)

 over €65

Slovakia

Coolrunner (4-10 business days)

 over €55

Slovenia

Coolrunner (4-10 business days)

 over €55

South Korea

DHL GoGreen (2-5 business days)

 over €65

Spain

Coolrunner (4-10 business days)

 over €55

Sweden

GLS (1-4 business days) or Coolrunner (4-10 business days)

 over €55

Switzerland

DHL GoGreen (2-5 business days)

 over €65

Taiwan

DHL GoGreen (2-5 business days)

 over €65

Thailand

DHL GoGreen (2-5 business days)

 over €65

Turkey

DHL GoGreen (2-5 business days)

 over €65

Ukraine

DHL GoGreen (2-5 business days)

 over €65

United Kingdom
GLS (2-5 business days) or Coolrunner (4-10 business days)
over €55

United states

DHL GoGreen (2-5 business days)

 over €65

Vatican City

DHL GoGreen (2-5 business days)

 over €65

Vietnam

DHL GoGreen (2-5 business days)

 over €65

 
 
DHL GoGreen means that DHL helps us offset our greenhouse gas logistics emissions through investments in internationally recognized climate protection projects.
 
 
General
 
All orders are dispatched from Denmark within 48 hours. Please note the above shipping times apply from the day that your order is shipped and not the day that your order is placed.
If you by mistake provide the wrong or an incomplete shipping address, pureosophy will not be held liable for extra shipping cost. If the incorrect shipping address is provided, the customer have to cover the cost necessary to re-send the order.

We will do the best we can to make sure your package arrives without problems so if we notice that a house number, street name etc is missing, we will send you an email right away asking for all the correct informations before we ship out your order. 

 

Returns

We want you to love our products, but if you are not completely satisfied, we will do our best to make you happy! Therefore we offer a full refund (shipping cost excluded) on new and unused items, if you return the items safely within 14 days after receiving. 

Please send items tracked and keep the receipt until you have received the refund as we can't take responsibility for any lost items.
 
Return address:
pureosophy
Oestre Alle 37
9800 Hjoerring
Denmark
CVR: 39725290