Shipping and returns

We ship our eco-friendly products to many countries worldwide so take a look below to see if your country is one of them!
 
Shipping within Denmark
We ship with GLS (1-2 business days) and DAO365 parcelshop (2-4 days) for orders within Denmark. If you chooses DAO365, your order will be shipped to your nearest parcelshop.
We offer free shipping on order over €40!
 
 
EU & UK
We currently ship to following countries inside EU: Austria, Belgium, Czech Republic, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Poland, Portugal, Rumania, Slovakia, Slovenia, Spain, Sweden, Nederlands and United Kingdom. 
We ship with GLS (1-7 business days) and Cooleurope (4-10 business days) for orders within EU and UK. 
Shipping price depends on your location, but we offer free shipping on all orders over €55!
 
 
International shipping
We currently ship to following countries outside of EU: Andorra, Australia, Bahrain, Bulgaria, Canada,  China, Croatia, Cyprus, Gibraltar, Guernsey, Hong Kong, Indonesia, Iceland, Japan, Jersey, Jordan, Kuwait, Liechtenstein, Malta, Malaysia, Monaco, New Zealand, Norway, Oman, Philippines, San Marino, Saudi Arabia, Switzerland, Singapore, South Korea, Taiwan, Thailand, United Arab Emirates and USA.
 
We use DHL GoGreen (2-5 business days) for orders outside of EU. Shipping price depends on your location, but we offer free shipping on all orders over €65!
DHL GoGreen means that DHL helps us offset our greenhouse gas logistics emissions through investments in internationally recognized climate protection projects.
 
 
General
All orders are dispatched from Denmark within 48 hours. Please note the above shipping times apply from the day that your order is shipped and not the day that your order is placed.
If you by mistake provide the wrong or incomplete shipping address, pureosophy will not be held liable for extra shipping cost. If the incorrect shipping address is provided, the customer have to cover the cost necessary to re-send the order.

We will do the best we can to make sure your package arrives without problems so IF we notice that a house number, street name etc is missing, we will send you an email right away asking for all the correct informations before we ship out your order. 

 

Returns

We want you to love our products, but if you are not completely satisfied, we will do our best to make you happy! Therefore we offer a full refund (shipping cost excluded) on new and unused items, if you return the items safely within 14 days after receiving. 

Please send items tracked and keep the receipt until you have received the refund as we can't take responsibility for any lost items.
 
Return address:
pureosophy
Oestre Alle 37
9800 Hjoerring
Denmark
CVR: 39725290